I've still got nothing showing. I have deleted and re-connected my etsy channel as the paperclip was red and i had an error message from Royal Mail. This is now green yet no new orders are showing, its been 30 mins. All my previous orders from this store are now in grey on the orders page instead of the orange etsy logo - so it doesn't look like it is actually connected/communicating with etsy despite the paperclip being green.
I've deleted my old integration and linked a new one, after over an hour it's pulled all of todays orders but only 39/155 yesterday, only orders placed after 20:30 are showing. Please don't tell me i'm going to have to manually input 116 orders? Has anyone had a full days worth come through?
I made a new Click & Drop Integration to Etsy. The link is green but none of my current orders have been imported (it's been about 10 minutes). I have now deleted the old integration. Any idea if the orders from yesterday will get pulled in now?
What a bother! Really don't need to be putting in address/customs info manually! Also, as someone said it doesn't work with IOSS!
This is the message I received from Royal Mail click and drop
Incident status: Monitoring
We have received confirmation that the issue is being resolved. If your Etsy integration is still encountering issues, we recommend disconnecting and reconnecting your integration. This will re-authorise your store, and mean any missed orders should import. We're sorry for the inconvenience caused by this - and we are continuing to monitor any affected accounts.
I've had the same problem start today - orders weren't updating, so I tried to disconnect and re-connect the intergration in C&D and etsy won't allow C&D permission to complete the intergration. So now there is no etsy intergration at all.
Does anyone know how I can manually find the area in my etsy that allows C&D access?
Look on your dashboard for the INTEGRATIONS tab, it's near the bottom of the list on the left on a desktop, click on that.
It opens automatically on the Discover tab at the top. Next to that you'll see the Manage tab. Click this and you'l see a list of the currently connected integrations.
You can't add integrations from this page but you can delete them.
Royal Mail was showing here at the start of the week but it's now missing along with Evri so I'm guessing Etsy doesn't recognise them at all at the moment.
Same thing is happening again now. I did what Click and Drop advised and deleted the integration to start a new one, and Etsy says it can't connect. Why can't anything ever be easy?
Having the same issue. Says the issue is resolved on Royal Mail but when I set up the integration again on Etsy it says The application that is requesting authorization to use your Etsy account is not recognized.
same issue , fuming deleted connection and when to create a new one and now etsy saying an error occurred and wont itergrate , knightmare etsy need to sort this out asap as nothing is fixed at all
An update from Royal mail I received a short while ago:
We are working with Etsy to reenable connections between Etsy and Click & Drop. We will update this page with any additional information Posted 29 minutes ago. Oct 08, 2022 - 15:21 BST
Hi, I have the same issue in the last week, some orders were not pulled through to Royal Mail, and today none of the orders was shown on Royal Mail. I went to Royal Mail Click and Drop trying to update the integration then it is just totally broken, and says can't connect to Etsy.
