I have received all 5 star reviews, yet my rating says 0.0. How can I email etsy to let them know it needs to be corrected?
I see no reviews in your shop. Was the last one over 12 months ago?
Your last review is dated September 2023.
A shop's overall star rating is based on the last 12 months of reviews. Since you've had none since 2023, you'll have no stars until you get the next review.