Hello, and thank you for the response.
What is the ETA on this being resolved, and when is the next update to the community scheduled?
This is impacting ability to provide world class service to customers. Our customers are Etsy customers, and we are customers to Etsy as well.
The frequency and consistency with which updates are provided indicates how important this issue is to Etsy, and subsequently the importance of internal and external customer satisfaction.
Additionally, with no information it is difficult to determine how/when the problem should be solved on our end for our customers. If we knew an official update was coming at noon, for example, we could divert our focus to other things until then. We could plan instead of waiting for a moment to quickly react. If Etsy thinks this is a large issue that could go on for days, we can put the action into place now, and that may be a different action than one for a shorter outage.
Things happen. Here on Etsy we are partners when the things happen. Leaving a partner in the dark during challenges can breed mistrust and affect commitment and loyalty.
Please let us know when the next update is coming.
