Return policy keeps changing on it's own on random listings.

[TeklasPanache]

Our return policy is a no returns or exchanges policy for all items in our shop. Every time I post a new listing I set it this way. Every now and then I check and many listings change all by themselves to a 7 day policy instead. There is no rhyme or reason to which ones change-it's totally random. So now it's to the point where I have to check on this every day and change them all back to the policy I want. 

To make matters worse, the function in the listing section where you are supposed to be able to select all of them at once and choose to edit the policy in the drop down menu isn't working, or well, it is no longer there in the drop down menu. It was there a few weeks ago, I used it. But now it's gone. So I have to change them all one at a time.

Anyone else have this problem? Magically changing return policies?

[SugarTaffySoap]

@TeklasPanache  I'm having a similar problem where some of my listings revert back. I think it may have to do with syncing but I don't know how to fix it. Can you share what you did? 

[TeklasPanache · Accepted solution]

For me it was when I was publishing from Printify. When publishing it was first set to hidden so that I could edit in Etsy before making it live. Then I would go back and change the Printify setting from hidden to unhidden, only for the benefit of sorting on Printify. That was what made the change. Even when unchecking all the sync boxes, it still changed that one setting in the Etsy listing. So now I just leave them as hidden on Printify. If you are not using Printify, this may not help you.

[PooglesCorner]

Today, April 5, 2024, Just discovered 41 of my items that had a No Return policy, reverted to ether 14 days or 30 days.  Some of these changes were on new items listed last month.  I had changed my default to No Returns, oh last year or the year before.  Strange happenings some times.  I really don't want to have to spend time correcting things that should not have changed.  Sigh.

[retrocorrect]

yes, I totally agree!!!  I am having issues with all the "Etsy Search Visibility" suggestions.  I go in and update photos, return policies REPEATEDLY and same listings keep saying I need to update, while others sit idle without having to change anything.  I just spent an hour with a Etsy support person which was useless.  Support seemed only to read from a script without any real TECH Answers.  My sales have reached rock bottom as if I started my shop in 2011.  So Frustrated, I am now looking for new Selling Platforms.  You and I are not allow.  I wish you the very best

[ModAngie · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.