I see other sellers are missing photos. Mine are there but all very distorted and weird looking. Anyone else with that problem?

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Re: Image Distortion
Same here.

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Re: Image Distortion
Me too.

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Re: Image Distortion
It's only your thumbnail that is stretched. The photos are fine in the listings.
Mine are the same way. The listing images are fine. It is the thumbnail that is distorted.

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Re: Image Distortion
sure, but the thumbnail is the shop window. it's the reason people choose to click. no clicks because of site error = loss of earnings.

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Re: Image Distortion
Just FYI, I just went to your shop (and a lot of others in this thread) and all of your pics look just fine to me, as well as all the other shops I visited. Unfortunately my thumbnails are still stretched and distorted. Sooo weird that some shops appear to be fixed, but not all?!

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Re: Photos are all distorted
Yep, all out of whack. And the whole site looks terrible. It’d be funny if it wasn’t so infuriating.

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Photos are sttill distorted
- Website pictures are still elongated.

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Re: Photos are sttill distorted
Mine are also distorted. Most noticeable in jewelry items that are round, they've been elongated.

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Re: Photos are sttill distorted
For me everything was good until now. I have 4:3 photos and they have been always cropped nicely by the site, on the sides, to display as square in my shop and in search results.
All of a sudden my products appear weirdly stretched on my shop home page.
Everything's fine when using the app, or in search results, but in a browser (mobile or desktop) it's a mess.

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Re: Photos are all distorted
Stretched out photos!

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Hi Everyone, Thank you for the reports! I've merged a few threads together so we can keep you updated here. We’re investigating the issue, and we’ll share an update as soon as we have more information.

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Re: Photos are all distorted
I just checked my page and some pictures are still distorted. They say it is fixed but mine isn't. How can I get it fixed?

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Re: Photos are all distorted
The etsy email I got says it's resolved but my pics are still distorted

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Re: Photos are all distorted
Thanks for the info. I also have an issue with my sale prices showing up on a desktop, but not on mobile. Is this related?

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Re: Photos are all distorted
Thanks, because nobody will click on an oval ring setting that looks like a pill bug.

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Re: Photos are all distorted
Despite receiving a notification that the photo distortion issue had been resolved, it hasn't in my shop

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Re: Photos are all distorted
Me too! Thought it was my bad!

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Re: Photos are all distorted
Same I came to look over since I went to look at other shops and its like everyone's images are completely distorted.

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Re: Photos are all distorted
Yes, having the same issue so I quickly went to the forums to see what's going on--thanks for posting about it. Also I did not sign up for any marketing campaigns yesterday, so its not just affecting those users!

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Re: Photos are all distorted
my photos are distorted, squished and stretched and some blurry.. what a mess

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Re: Photos are all distorted
Mine too, although they were fine up until I listed something new a few minutes ago using the new listing form so I assume there's a connection. After hitting publish, the photos shop-wide became distorted, even the ones that are square although some are ok and some aren't, with no rhyme or reason. Back to working on my website, I go.

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Re: Photos are all distorted
same

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Re: Photos are all distorted
My shop pictures are distorted too.

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Re: Photos are all distorted
Same issue here. I received an email hours ago stating that the issue has been resolved, however all of my listing photos are still completely distorted. Really hope they get this fixed quickly.

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Re: Photos are all distorted
This is so ridiculous. This platform is so large that nobody knows what's going on. I didn't receive an email about this. Why do we have to opt in for emails regarding our account? Shouldn't it just be that we receive important information like your shop looking like crap because of nothing you did? This is what we pay for. This monopolized company needs to pay more attention to details that pertain to our shops.