
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I see other sellers are missing photos. Mine are there but all very distorted and weird looking. Anyone else with that problem?
Accepted Solutions

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Everyone, Thank you for the reports! I've merged a few threads together so we can keep you updated here. We’re investigating the issue, and we’ll share an update as soon as we have more information.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi everyone!
Thanks again for alerting us to this! We appreciate your patience while we worked to resolve it and can now confirm that this issue has been fixed. We're closing down this thread - please start a new one if you see anything new.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
I am seeing it too in my shop!

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
@BiBisLilypad ,Yes, here's another thread:
Do I need to visit the eye doc...or what just happ... - Welcome to the Etsy Community

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
I think it's a big line to the eye doctor right now - all pictures are mmm got a funny mirror effect ))

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
Yes, same here. Before some were missing, now they're ALL distorted (squashed). SIGH.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
Some of mine are stretched tall.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
@PrairieCrocusStudio - The effect reminds me of "fun house" mirrors from my childhood. But it's not fun when another entity does something to interfere with my business.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
my photos are distorted as well.. what new horror story is this? smaller too ..

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
There was an incident report mailed out to those that choose to receive the emails.
Etsy is aware.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
I get those emails. Last one said "RESOLVED". Ummmm, nope!
@BiBisLilypad LOL! I have no clue as to how I stumbled on an option (somewhere) to sign up for those technical status emails. Like most everything else around here it's probably changed, and moved, and changed some more since 2022 which is when I must have signed up as a new Seller. Even the emails themselves haven't clued me in (I checked for you), as there is only an option to "Unsubscribe". These emails haven't proven to be super helpful to me, BUT I want to receive ANY/ALL communication from the powers-that-be than none at all.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
How do you sign up for those emails?

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
@SeasideRoseCreations - I got those emails. Sadly, Etsy is always extremely vague in those reports, so I had no reason to check my shop.
I'd listed 3 things last night that I knew needed better thumbnails, so that's why I went to my shop this morning.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
same. i came here looking for this post

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
Mine are distorted now also. A few hours ago some were missing, but then reappeared as usual...now distorted. How are we Etsy sellers supposed to be successful with Etsy making all these negative enhancements?

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
My photos too. Must be an issue with the amazing new listing page. (eyeroll)

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
@mymysticgems - This was my 1st thought too!

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
Yeah, just logged in as usual and they're a mess!

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
I'm seeing it too. Any photos that aren't cropped to square have been stretched to square. It's terrible. How can buyers take my shop seriously if that's what it looks like?

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
same! thought it was my eyesight lol!

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
Same here lol

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
LOL! I knew it wasn't my eyesight because I just got a new prescription (and glasses) 6 months ago.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
They are becoming a joke with all the bugs now.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
It is not a very popular holiday yet but today is Salvador Dali day! So nice to see ETSY is celebrating along with all the artist that are aware of this holiday. (warning--- silly humor do to being raised on Monty Python. Please ignore.)

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
@baronleathercraft - Google says that day is May 11, so Etsy is about 3 weeks late. LOL!

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Photos are all distorted
Mine are distorted also, and they weren't just a few days ago. Never have I seen this happen in 13 years on Etsy! I anything being done??