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Payments Not Processing And Can't Contact Etsy Via Chat !

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Yet again I have 8 orders showing as processing, exactly the same as last Friday and despite being a Star Seller and supposedly I have access to live Chat 24/7 .. I don't have it and can't tell Etsy about it.  Hopefully they read this forum.

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Re: Payments Not Processing And Can't Contact Etsy Via Chat !

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Hello there,

Most orders are processed within 72 hours, but sometimes it takes longer. Once the order has fully processed, you'll receive an email confirmation and you can begin to complete the transaction. Please don't take any further action on your order until you receive the confirmation email. If you or your buyer wish to cancel the order, you'll need to wait until the order has processed. The cancellation option will become available after that point. Occasionally, we may need further information from you to review a transaction. Please keep an eye on your email inbox and respond directly to any email from Etsy that you receive.

On the other hand, please know that Star Sellers can now live chat with Etsy’s support team right from Shop Manager 7 days a week. However, it is current available from 9am to 6pm ET during the weekdays and 10am to 6pm ET on the weekends. More information can be found in this link. Please be assured that you can definitely contact us 24/7 via our Help Support page.

 

Thank you very much!

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LauLovesCrochet
Inspiration Seeker

Re: Payments Not Processing And Can't Contact Etsy Via Chat !

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Same issue here.  So frustrating when you can't even contact them.

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Re: Payments Not Processing And Can't Contact Etsy Via Chat !

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Hello there,

Most orders are processed within 72 hours, but sometimes it takes longer. Once the order has fully processed, you'll receive an email confirmation and you can begin to complete the transaction. Please don't take any further action on your order until you receive the confirmation email. If you or your buyer wish to cancel the order, you'll need to wait until the order has processed. The cancellation option will become available after that point. Occasionally, we may need further information from you to review a transaction. Please keep an eye on your email inbox and respond directly to any email from Etsy that you receive.

On the other hand, please know that Star Sellers can now live chat with Etsy’s support team right from Shop Manager 7 days a week. However, it is current available from 9am to 6pm ET during the weekdays and 10am to 6pm ET on the weekends. More information can be found in this link. Please be assured that you can definitely contact us 24/7 via our Help Support page.

 

Thank you very much!

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