Since we launched Star Seller last year, we’ve been listening to your feedback and working on new ways to make the program even more rewarding. Today, we’re happy to announce new perks for Star Sellers and new tools and features designed to help you stay on-top of your customer service and earn your badge.
Learn more here
What’s new
Here’s a quick look at some of the updates we announced today. Check out the Seller Handbook for all the exciting details.
Star Sellers now have access to live chat support in Shop Manager
Get quick support from Etsy when you need it. Star Sellers can now live chat with Etsy’s support team right from Shop Manager 7 days a week, available from 9am to 6pm ET during the week and 10am to 6pm ET on the weekends. You’ll have access to live chat for three months after you earn a Star Seller badge, even if your Star Seller status changes. To start a chat with Etsy's support team, click on the chat icon at the bottom of your Shop Manager dashboard. This Shop Manager chat option is in addition to the live chat support available in Etsy’s Help Center, which is available 24/7.
In the works: Respond to messages on your schedule
You can currently set up a temporary auto-reply for up to five days, and those messages count toward your Star Seller response rate. We’re testing out a new recurring auto-reply option because you told us you need more flexibility. You'll be able to set a weekly schedule to send auto-replies when you're offline (like on the weekend).
We’re currently testing out this new feature with a small group of sellers and will be incorporating their feedback before making it available to all sellers. We’ll let you know when it’s available.
Program updates based on your feedback
Since Star Seller was introduced last year, we’ve made lots of updates and improvements based on feedback from sellers like you. Check out this recap of all the changes.
Learn more here
