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Hello, Just curious if any others are having issues with buying shipping labels?
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You just purchased 0 labels
Accepted Solutions


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Thank you for bringing this to our attention. We’re investigating the issue, and we’ll share an update as soon as we have more information. We appreciate your patience while we work to resolve this!


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Update: This has been fixed. Thanks for the reports!

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Re: Failed to Purchase
* Note- Only able to purchase labels for Canadian orders. Not U.S. orders.

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Re: Failed to Purchase
Having the same issue - Glad I'm not the only one!

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Re: Failed to Purchase
Same here! I purchased labels for Canada and Poland but not USA, always a FAIL message. I was able to purchase USA labels for my Shopify orders though so it's probably not a Canada Post issue.

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Re: Failed to Purchase
Exactly my problem as well - in both my shops.

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Re: Failed to Purchase
Same here for US labels...

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Re: Failed to Purchase
Tried my other shop and same problem, cannot purchase a label to the US - Etsy, please help!!

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Re: Failed to Purchase
Having the same problem here. Can't buy USA labels [ in Canada ]

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Re: Failed to Purchase
Yes , I just tried to print off a label and it would not go through

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Re: Failed to Purchase
Ok! Phew! Glad I'm not the only one. Hopefully they are aware and are fixing this.

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Re: Failed to Purchase
Same here! In Canada. (to the US)

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Re: Failed to Purchase
I'm unable to purchase shipping labels for US-bound packages too.

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You just purchased 0 labels 1 label failed to purchase
I purchased number of labels today already and suddenly I get this message:
You just purchased 0 labels
1 label failed to purchase

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Re: You just purchased 0 labels 1 label failed to purchase
keep getting the same message when I try again

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Re: You just purchased 0 labels 1 label failed to purchase
Having the same issue!

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Re: You just purchased 0 labels 1 label failed to purchase
I have just purchased Etsy labels successfully. Am in the UK buying Royal Mail labels via Etsy.

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Re: You just purchased 0 labels 1 label failed to purchase
I'm in Canada. I just realized that I can only purchase labels for Canadian orders. Unable to for U.S.

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Re: You just purchased 0 labels 1 label failed to purchase
I am in Canada, I just purchased another label for Europe, they work fine. The labels for US don't work.

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Re: You just purchased 0 labels 1 label failed to purchase
@atVintage Try changing the date to Tuesday the 18th, since the USPS is closed in the US for President's Day. I'm curious to hear if it works.

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Re: You just purchased 0 labels 1 label failed to purchase
I cannot purchase labels for the US either, and selecting the 18th doesn't help.

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Re: You just purchased 0 labels 1 label failed to purchase
Same issue here. I have 4 orders to purchase labels for and 1 is in Canada the others to the USA. Successfully purchased for Canada but won't let me purchase for the US. Anything to do with tariffs I wonder?

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Re: You just purchased 0 labels 1 label failed to purchase
There is another thread on this - seems to be a Canada to US situation


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Thank you for bringing this to our attention. We’re investigating the issue, and we’ll share an update as soon as we have more information. We appreciate your patience while we work to resolve this!

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Re: Failed to Purchase
Same Issue , Trying to purchase a label from Canada to USA.

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Re: Failed to Purchase
YUP! From Canada and same problem here! Unable to print labels to US.