Can’t Add Production Partner – Location Field Not Working

[TheMoodWave]

Hi everyone,

I’m trying to add my print-on-demand provider (Monster Digital) as a production partner in my shop, but Etsy won’t let me save the form.

The problem seems to be with the Location field. I typed:

• Miami Gardens, FL, United States
• Miami, Florida, United States

But it still shows a red error and says: “Please fill out all the required fields in order to save.”

I’ve filled out all the other fields correctly, and I even clicked on the suggested location from the dropdown, but it still doesn’t work. I’ve tried refreshing and using a different browser too.

Is this a bug or is there something I’m doing wrong?
Has anyone else faced this issue?

Thanks in advance for your help!

TheMoodWave

[PawPets]

Nay time I get a problem like this, I just contact Etsy and let them know. They usually put in a request to have a tech look at it to fix.

[Amaradorn]

It might be a bug.

Things to try:

• Close the browser then try again (this starts a new user session).
• Clear your browser cache. 
• Ensure pop-up blockers are not active.
• Have you tried using a completely different browser?

I know there has been a bug with shop location settings so maybe that bug is affecting production partner location as well.

[SuperlativeFind]

Hello,

I'm having the same problem, however my dropdown isn't populating either. I reported it to Etsy a couple of weeks ago and have only had generic responses with no timeline of correcting the issue. Are you still having trouble with it?

Kind Regards

[TheMoodWave]

I contacted Etsy and yesterday they fix the problem and I added my production partner's addresse. Contact them when you chat with AI you can say that you want to chat with an agent so they can fix your problem as well.

Kind regards