report a review

[TomaCraftPlace]

Is there a technical issue with reporting a review?  it is grayed out and not working.....

[CraftyCornishMaids]

Don't think etsy will remove that one, as they tend to remove them if they are only about a carrier, and it isn't

If you are using the app, try a browser

[PillowDetails]

Wow.  Cranky.  I would not even reply - you should be able to report it.  Sorry you have to deal with that - my Buyers have been very patient and understanding.  It doesn't help that Etsy prompts Buyers to leave feedback when items haven't been delivered yet.  That would be so useful - to only have the review window open when tracking shows as delivered - at least during the pandemic and ongoing shipping delays.

[TheHomespunLoft]

@TomaCraftPlace 

Sorry about the review.. I don't think Etsy will remove it.. I can't see where it meets the criteria to do so.

But Now it is your chance to calmly write down your response to this customer.. write is down on paper and sit on it for a few days and then post it.. Make sure you are clear and don't BLAME the customer for anything.. They get to tell of their frustration with the sale. But you also get to explain about Covid and the fact that the PO is very overwhelmed this year. Remember you are talking to the next person as this one will not read what you write- they are long gone. Most of the time the response says more about the seller than what the customer wrote.

AND in the meantime-- I would contact the customer and tell them to refuse the package when it comes.. and when you have it back you can refund them depending on your own policies.

Merry Christmas!

[WoodGears]

I have the same problem ; "Is there a technical issue with reporting a review? it is grayed out and not working....."

none of the replies to this topic has nothing to do with the main topic

Does anybody else has the same problem?

[CraftyCornishMaids]

this post is from 2020, they've either fixed it, or forgotten about it by now

[nguhpjyhih0bo0e5 · Accepted solution]

Hello! It looks like you responded to an older thread. In this situation, we encourage you to start a new thread with your question so you receive a more up to date response. Our community members would be more than happy to advise you, give you information or support. We’re closing this up. Thank you!