postage labels not available with Canada Post

[#1]

I am unable to print a postage label from Canada to USA this morning.  I contacted support and they said it may be a technical issue, to just wait a while and try again.  I have the Unable to purchase labels notice on my shipping screen.  Anyone else have this issue?  I am in Northern Ontario, Canada

[SaltwaterStitchesNL]

I just tried both Etsy and Canada Post and cannot print a label through either. There's a notice on the Canada Post website so I'm copying and pasting it at the bottom. I just called my post office and they are able to generate labels. I however, have a question of which I think I should know the answer to but I don't. Is there anyway to print a packing slip or invoice without printing the shipping label through Etsy? I have orders to go to the US and I don't want to send them without paperwork.

From the Canada Post website:

We are upgrading our website and online tools to serve you better. Some of our online tools will be unavailable during this upgrade.

From Monday June 30 at 6:00 p.m. until Wednesday July 2 at 7:00 a.m. Eastern Time (ET) the following will be unavailable:

• Sign-in
• Business Reply Mail
• Precision Targeter
• Find a rate - web
• EST Online / EST 2.0
• SnapShip
• Ship Online
• ShipManager
• Sell Online
• Parcel Pickup
• Billing and Payments
• Track a Package – web
• Track – Intelligence 360
• Parcel Returns
• Forward/Hold Mail
• Developer Program

[UppNorthEh]

@SaltwaterStitchesNL  - yes you can print just a packing slip with prices or without.

[BagmakerSupply]

@SaltwaterStitchesNL: "Is there anyway to print a packing slip or invoice without printing the shipping label through Etsy?" https://help.etsy.com/hc/en-us/articles/115015692187-Packing-Slips-and-Order-Receipts-for-Sellers

[MoonlightRogue]

I talked to an Etsy agent before looking at the Canada Post website. I'm a little frustrated at this point. I didn't receive any notifications that this was going to happen from Etsy or Canada Post... and it's a long time for their system to be down. Ugh.

I don't want to use Chit Chats either because of my previous experience during the Canada Post strike last year... what am I going to do???

[MokuMokuPens]

@MoonlightRogue Extend ship by date like I did and explain the reason.

[clotheslinesvintage]

I did the same for outstanding orders and will await the systems integration

[SandrasSassyStitches]

I was just able to print off a shipping label by logging into my Canada Post account, slightly higher prices than Etsy, but it worked!

[RememberWhenByDawn]

I just went and did that also and the price is 2xs higher than on Etsy for Washington State so I guess I will wait.  I already lost alot on this order as it sold thru an offsite add.  I can always extend the shipping date if needed.

[cindylouwho2]

I am able to print through Shippo. It is just Etsy that is the issue. 

[SaltwaterStitchesNL]

@UppNorthEh Thank you! I just figured out how to print them.

[aarceramics]

Same thing happening to me here in Montreal, none of my orders can be shipped with etsy today. I was able to print a label directly with Canada Post. 

[BuyfromGroovy]

@RememberWhenByDawnCanada post labels for Etsy are currently down. I was unable to purchase a label on the Canada Post website when I first tried, but twice was a charm and the second time I went to Canada Post I did manage to get my label done. So yes, seems a technical problem related to Etsy. It could be related to the Canada Post price changes that go into effect today. It's possible Etsy has to upload a new data table or something. 

[cindylouwho2]

@BuyfromGroovy many people have posted they had no issues with Canada Post, just Etsy, including the person right above you. 

I can buy CP labels on Shippo right now, too. 

[KuCaCeramics]

I do! It happened before in March I think and next day worked good

[atVintage]

the same here in Kelowna

I am so glad this didn't happen last week when I got back from my holidays, with hundreds of orders to ship.

If they don't fix it by the end of the day, I will print thru CP website, not to lose the star seller.

[JewelryArtByJanet]

Let me know if the CP website is working.  I couldn't get mine to work, and I print labels there quite often.  I think someone said they are down for maintenance since yesterday at 8pm.

[HelensArtandAntiques]

I logged into Canada Post website this morning to purchase a shipping label for a parcel to go to U.S and the service will not be up and running again  until July 2nd,, so I ran my very small parcel to the post office and it cost me $7.00 more to get my shipping label there,,just so crazy the difference in price!! It seems that Canada post had not thought this one through for the small business that depend on them..:)

[HeyChica]

On Etsy the postage labels are greyed out on my orders and when I click on them it says unavailable to purchase right now., logged into Canada post account and it first said unavailable then I re-freshed the page and was able to enter all the details but when I get to the cart there is no PAY button....., maybe I need a SHIPPO acct...

[SaltwaterStitchesNL]

@BagmakerSupply Thank you for the help with directions on how to find it. Much appreciated!

[TheGoblinCave]

Looks like it might be fixed. I was able to purchase a label on Etsy a couple minutes ago.
20 minutes ago I wasn't able to.

[cindylouwho2]

@TheGoblinCave can confirm on both points. 

[MyNeedleCrafts]

I was just able to purchase labels as well. Looks like the prices have definitely gone up. +$4 for my US tracked packet from what was charged

[cindylouwho2]

@MyNeedleCrafts my tracked packet to the US went up 59 cents, for under 100 g. 

[MyNeedleCrafts]

@cindylouwho2 that's not too bad. Mine are over 500g and we're originally $13 and change and we're now over $17.

[cindylouwho2]

@MyNeedleCrafts It's really unfortunate that Etsy couldn't be bothered to tell us the new prices. Canada Post told me what was changing on my personal account - why couldn't Etsy? 

I am sorry that some people are losing money on shipping.