LynacCreate
Inspiration Seeker

payments at the store are not valid

Hello guys
I noticed that my customers cannot make payment because payment on the store is not activated (they can only add the product to the cart)
I should mention that I opened the store a week ago and it's the same problem with every listing.
Does anyone know how to solve this?
thanks

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NanaLetha
Inspiration Maker

Re: payments at the store are not valid

You need to enroll in Etsy payments 

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LynacCreate
Inspiration Seeker

Re: payments at the store are not valid

i already did )

and its the same problem

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Re: payments at the store are not valid

Once you get your payment options working, just be aware that scammers tend to target new shops, and you will likely receive messages that are not from legitimate customers. 

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

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michellepatterns
Conversation Maker

Re: payments at the store are not valid

Can you explain more about why you think the payments can't be made?  Are people sending you messages about it?  If they are sending messages and offering other ways to pay you, those are scams.  

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Re: payments at the store are not valid

@michellepatterns 

 

Payments are not enabled. I did not know one could even open a store without enrolling in some sort of payment plan--either Etsy payments or whatever is available in other countries.

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LynacCreate
Inspiration Seeker

Re: payments at the store are not valid

No, i ask one of my friend to find my products and try to buy and he cant't because its not possible i dont't know why
he sent me the screenshot ''payment temporary it's not available''

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Amaradorn
Community Maker

Re: payments at the store are not valid

It's true, I can see you have no payment options in your shop.

However, since reselling* is not allowed on Etsy we can't help you. (except those which conform to the Creativity Standards)

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NanaLetha
Inspiration Maker

Re: payments at the store are not valid

@ThePurplePuppy  Etsy now only allows Etsy payments for everyone 

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Re: payments at the store are not valid

@NanaLetha   So what is Etsy doing? Dropping countries that don't support Etsy payments? Interesting--I must have missed that.

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