convos not displaying

[backerton]

i recently logged into my account to answer some convos. i get a preview of the convo in the convo list, however when i click to read the full convo the page is completely blank. i have tried this on several different browsers with the same outcome. is anyone else experiencing this issue?

thanks!

[BagmakerSupply]

@backerton  just checked using Firefox on Linux and we did not have any problem. Etsy has been pushing out "improvements' to the messaging system and perhaps this is a side effect. Have you tried using a different browser? And is your browser up to date?

[LaurelArts]

I just experienced the same thing. I was able to answer from my phone and when I went back to the PC, it showed the complete messaging.

[RavenHillSoaps]

Yes I am I cant open anything 

11 

[SimplySerasi]

I have the same problem. I checked on Firefox, Safari and Chrome.

[SuperiorFireLights]

Yes, I am also.  I had a customer message me on 2 different threads that he wanted to cancel his order before I got it processed.  I answered the first one, canceled the order and went to answer his other message,  and they are all gone.  Like you said, on the preview, but you can't open it.    It is the same for another canceled order, but not my other convos.  Edit:  I just checked and I can open it on my phone.  And now both messages are together.  Hopefully this is just a glitch.

[SignaturesSignsShape]

Just had the same issue. Just a blank screen.

[TheHourglassStudio]

Same here, I thought I was going crazy.  Maybe they are still working on it.

[sewcutecreations]

Yep, same her just a blank screen but the convo shows up on my phone through the app

[storiUK]

I have noticed the same problem this morning. Glad it's not just me. Hope it's sorted soon... don't want anything to affect response rate.

[TheAladdinsCave]

Same for me, using apple safari and updated it just to be sure it wasn't me. still having no luck

[OneBakerStreet]

Same here, on google chrome.

[OneBakerStreet]

I am having the same issue here, on google chrome.

[CurioPress]

Same problem!

[BlueFireEngraving]

I had this, too and I was able to change the "zoom" on my browser to read enough of the message in the preview to respond appropriately. After I responded both my reply and the inital message showed up. So that's another workaround if you don't have the app. I also notified Etsy through the chat for whatever that's worth.

[ChillwolfArt]

Has anyone tried to contact Etsy? 
This Seller reported a positive experience with Chat (I don't know what the issue was), but it seems like enough people are having trouble and Etsy needs to be contacted.  I hope this is fixed soon for all having trouble.
https://community.etsy.com/t5/Technical-Issues/Excellent-experience-with-Etsy-Chat/m-p/139293615#M72...

[FabioMcMustache · Accepted solution]

Update: The issue has been fixed. Thanks, everyone! 

Hello,

Our technical team is aware of a potential issue affecting messages. This matter is being investigated as we speak, and it will be patched ASAP.

We'll keep you posted, thanks for bringing this to our attention!

[ChillwolfArt]

@FabioMcMustache 

Thank You!  I just saw your Thread and this one after posting.
https://community.etsy.com/t5/Technical-Issues/INVESTIGATING-Messages-not-displaying-text-for-some-m...

[ArtistiKat]

Having the same problem.

Question:  Is this going to count against our seller stats if we are unable to respond within Etsy's timeframe?

[ArtistiKat]

Seems to have corrected itself.  I'm able to see my convos now.

[FabioMcMustache]

Howdy,

A correction has been deployed. Closing this thread now to prevent it from going off-topic.

Thanks!