Video - Colour loses vibrancy after upload

[LuminosityEcoGlitter]

Hey I'm not sure if anyone else is having this issue.
I sell glitter so colour boldness etc is extremely important with my product.
Whenever I upload a video to a listing the colour loses complete vibrancy and almost looks grey... looking nothing like the video that's saved to my computer. 

They're filmed in high resolution and I've not had this issues before

Is anyone else having this issue or know how to fix it?

[SmudgePlant · Accepted solution]

This thread had a very good explanation of why this might be happening to your videos. One of the reasons was if you record in HDR the colors will not show correctly online.

https://community.etsy.com/t5/Photography-Tips/The-color-of-video-has-been-changing-while-uploading-...

[LuminosityEcoGlitter]

Thank you so much! I couldn't find a thread or topic similar anywhere and it looks like mine were HDR which is the issue ahhhh!!
Huge thanks again!

[FSPainting]

Why i cant access this thread?

https://community.etsy.com/t5/Removed-Posts/The-color-of-video-has-been-changing-while-uploading-on-...

Its say access denied: Im loged and im seller

[MoodandMantle]

Same thing happens to me  

[SmudgePlant]

@FSPainting  Someone who's not familiar with the challenges of running an Etsy shop decided that post was no longer relevant and closed it.

So sorry, as it had some good information.

[LCdigitalAndManual]

Video - Colour loses vibrancy after upload

[LCdigitalAndManual]

Video - Colour loses vibrancy after upload
How do I fix this?
The link to the solution post put up above is inaccessible, can someone post the solution again?

[HoneyBeeMetals]

I am having the same issue and just did a deep dive into the forums and elsewhere online.

You need to do two things:

Don't shoot in very bright conditions, and, you MUST turn off HDR on your phone.  If an iphone, it is in settings, camera.  On my iphone, I had to turn off the option for high efficiency camera capture.  
The videos are much better now, not great, but the colors are much closer to the actual item.

[ModAngie · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

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