Vacation mode, but I haven’t received any emails

[PaperDiorama]

Hi! My shop has been put in vacation mode, but I haven’t received any emails from them and can’t turn it off. What could be the reason? Thank you!

[GalleryAntiques]

I am no expert with these things, but one thing I remember others asking to be checked is if your credit/debit card on file is in date/expired, as I think that can trigger being put on vacation mode. Another is if you have a backlog of orders that need to be caught up with.

[PaperDiorama]

Unfortunately, none of this applies in my case, but thank you for your response!

[AutumnHollowStudio]

Your shop subtitle (under your shop name) states:

We send our products from a fulfillment in Serbia

Reselling is not allowed on Etsy... that is the mostly likely reason, and sellers that violate Etsy's policies often receive little or no help from Etsy, because we are expected to know the rules. 

Here are Etsy's creative standards policies: https://www.etsy.com/legal/creativity/

[PaperDiorama]

Please clarify why you're mentioning re-selling. I make my items myself. As far as I know, Etsy rules do not prohibit using fulfillment services for shipping.

Thank you

[Natalya1905]

From what I see in your reviews, all these tiny products with small parts are tagged "toy". It is a very regulated category, requires proper testing, etc. 

You may find something helpful here: https://www.etsy.com/legal/policy/toys-and-games/242685644747 

And here: https://www.etsy.com/seller-handbook/article/1048957857123 

[vintage4creations]

Similar issue in this post, perhaps you can get the attention of a moderator as well to help resolve it.  

https://community.etsy.com/t5/Technical-Issues/Etsy-Put-My-Shop-in-Vacation-Mode-no-reason-no-email-...

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.