Unable to verify etsy payment via Plaid

[LunarSurfaceDesign]

I have already read the article from the help center, but unfortunately, the problem remains unsolved. I was prompted to enroll in Etsy Payments for my store, and despite successfully filling in all the required information, I encountered a problem during the last step: 'verify via Plaid.'

I have received the three-letter code; however, I cannot complete the process because whenever I click the 'enter deposit code' button, it immediately displays an error message. This may be a system error. Can anyone provide further assistance to help resolve this issue?

[PillowDetails]

@LunarSurfaceDesign Once you get the code from Plaid, it can take about 48 hrs. for the spot to open up on Etsy where you enter  it - it's a security measure.  Try again, in a day or two, if you haven't already done that.  I remember seeing a prompt on my dashboard to finish verifying with Plaid, with a link for entering the code.

[LunarSurfaceDesign]

Hey, thanks for your response. I noticed the spot initially, but even after entering the code, the process continued to load for around 5 minutes. So, I refreshed the page to attempt re-entering the code. However, I couldn't see the spot again. I couldn't find the link on your dashboard. Could you please resend me the link? 

[NanaLetha]

@LunarSurfaceDesign  Look at the email again and see if that helps.

[LunarSurfaceDesign]

Still unsolved.

[NanaLetha]

You should not have to verify via Plaid since you are not in the US.

[NanaLetha]

@LunarSurfaceDesign  according to the Etsy announcement, Plaid verification is only for shops with US bank accounts:

https://community.etsy.com/t5/Announcements/Bank-verification-has-started-for-sellers-with-banks-in-...

[NanaLetha]

@LunarSurfaceDesign  another thing I noticed. Your shop is located in the UK but your only have PayPal. Why not Etsy Payments?

[LunarSurfaceDesign]

I registered the store in 2020, but I didn't get around to launching it - it has been dormant since then. However, I now intend to sell digital files through the platform. I previously resided in the UK but relocated to the US this year. 

[SamayaJewelry]

I am having the same issue. I have the 3 digit code from Plaid, but don't know where to enter that code. Can you help?

[ModAngie · Accepted solution]

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