Unable to Save Changes to Existing Listings

[AARVENgoods]

Every time I make edits to a listing, I get the same error message "Hm, we’re having trouble saving your changes. Try again, and if this keeps happening contact Etsy Support." I am also unable to get hold of Etsy support, my messages have been ignored for weeks.

Any suggestions on how to fix this? I have tried different browsers, devices, clearing cache, deletine image alt text and every other suggestion I can find online. 

Many Thanks

[Unpaspertu]

Hello, 

I have the same problem! If you find the solution let me know!

[1960sDollHouse]

When I list from a copy and try to save the new info, I get the same type of error message. However, if I go ahead and list the item, and then go and check the listing, the new listing with the changes was saved and listed. The error message itself appears to be an error in my case. I  have been avoiding listing anything here for many, many reasons. The problems with this new listings form has just been the icing on the cake. Listing everywhere else is simple and straight forward. Too bad, Etsy messed with something that was not broken - again.

[FabioMcMustache · Accepted solution]

Hello, and sorry to hear you’re having issues saving your listings! Etsy offers support to sellers over chat, email, and phone through our Help Center. You can file a support request from there, or click ‘I Still Need Help’ if none of the options apply to your situation. How to Contact Etsy Support offers more information about connecting with an Etsy Support advisor when needed.

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly. Thank you!