AmoreTreasure
Conversation Maker

Unable to Edit Listings

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I have tried editing three different listings and every time getting a red "There was a problem saving your changes. Contact Etsy Support" error message at the top of the screen!  Problem exists no matter how I get into listing to edit (from my shop page or listing manager).   I've closed and reopened Etsy.  Laptop/Chrome.  As a note, I am able to edit from my iphone but that's not where I do my work.  FIX THIS PLEASE!

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thatregina
Community Manager
Community Manager

Re: Unable to Edit Listings

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Hello folks,

Thanks for your reports here. We've relayed them to the appropriate engineering team, and they are investigating. We'll post in this thread with any further updates as soon as possible. 

If you can, please share the device, app (and app version) or browser (and browser version) on which you are experiencing issues.

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thatregina
Community Manager
Community Manager

Re: Unable to Edit Listings

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Hi again folks,

A rather quick follow up here, I know. The team let us know that a fix has been released, so the issues with creating or editing listings should now be resolved. We'll keep this thread open for a short time to monitor for any residual issues.

Please ensure to clear your browser cache and cookies, to ensure that any continued issues are not due to caching errors.

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ModJose
Community Specialist
Community Specialist

Re: Unable to Edit Listings

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Hello,

Thanks, everyone for bringing this to our attention. We identified the issue and resolved it and should be back to normal. We apologize for any confusion or disruption this may have caused!

In the meantime, we’ll close this up with our best wishes. Thank you!

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83 Replies

Re: Unable to Edit Listings

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Same!  

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Re: Unable to Edit Listings

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Good to know as I thought perhaps it was a Monday problem with me

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Re: Unable to Edit Listings

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Yes, same here! I copied a listing and tried to save has a draft and received the same message. 

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Re: Unable to Edit Listings

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I am having the same problem, and getting exactly the same message.  I have tried editing existing listings and creating new ones, and keep getting that same message

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GaleriaLumina
Inspiration Seeker

Re: Unable to Edit Listings

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Same!

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Re: Unable to Edit Listings

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Having the same issues!

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Re: Unable to Edit Listings

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Same 

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Re: Unable to Edit Listings

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I have having the same issue as well and I cannot make any new listings. Hopefully it will be resolved soon!

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Re: Unable to Edit Listings

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I'm having the same issue - opened a ticket with support but haven't heard back.

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AmoreTreasure
Conversation Maker

Re: Unable to Edit Listings

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I was hoping maybe if others were having this issue the forum  moderators would contact support rather than waiting the week+ to get a response from a ticket.

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Re: Unable to Edit Listings

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Good idea!
But I doubt they'll wait long to fix it. 

They're losing money every minute this is broken. There goes my 20 cents. 

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Pollygonee
Inspiration Seeker

Re: Unable to Edit Listings

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I'm having the same issue - maybe something isnt working on etsys side? 

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Re: Unable to Edit Listings

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I'm having the same problem!!! 

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VANASSANE
Inspiration Seeker

Re: Unable to Edit Listings

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totally same

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Re: Unable to Edit Listings

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Same issue here!

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Re: Unable to Edit Listings

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Same issue here! 

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PaulsPicksShop
Inspiration Seeker

There was a problem saving your changes. Contact Etsy Support

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I'm trying to update some draft listings and every time I try to Save Draft I get a red error message "There was a problem saving your changes. Contact Etsy Support".  I've tried different listings, I've tried signing out and back in, but I still get the error.  

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Re: There was a problem saving your changes. Contact Etsy Support

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having the same issue. chatting with etsy now. clearing cache and changing browsers didn't work.

 

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Re: There was a problem saving your changes. Contact Etsy Support

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I was about to post the same thing. I can't list anything for the last hour. I can't even save as a draft. Some kind of glitch. They need to fix it asap.

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Re: There was a problem saving your changes. Contact Etsy Support

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Same is happening to me. I tried to create 2 new listings from scratch and got the same message as well. When I went to my main "listings" page, the number of my "active" listings has increased by 2 (I made 2 attempts), however the listings aren't showing up anywhere, either on my listings page in seller account, or my shop homepage, and I also wasn't charged any listing fees.

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PaulsPicksShop
Inspiration Seeker

Re: There was a problem saving your changes. Contact Etsy Support

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I did some digging, and it appears that the error only occurs when I "Adjust Thumbnail".

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mailordervintage
Conversation Maker

Re: There was a problem saving your changes. Contact Etsy Support

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I just ran into the same problem...I am copying a sold listing, all went well, until I pressed 'publish'....it will not work as a draft either....wondering if this is just a glitch with etsy...yes, it says, contact Etsy support, but that can take a chunk of time and I would really like to publish some new listings.  I haven't tried a listing from scratch yet so not sure if that will be the same issue.  May someone here can let us know if it is working.

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AmoreTreasure
Conversation Maker

Re: There was a problem saving your changes. Contact Etsy Support

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@PaulsPicksShop appears to be on to something.  I am unable to add or delete a photo as I get the red error message but if I modify the description, it saves just fine.

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Re: Unable to Edit Listings

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Same here. Hopefully mods will pass this to tech support since so many people are having the same issue

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