Sales temporarily restricted due to an issue with verifying the payment information

[Housemell]

Hi,

I just received a message from Etsy customer care service but I think it's a scam because in my message inbox it's not "from Etsy".

The message is saying that my sales in my shop have been temporarily restricted due an issue with verifying my payment information and I have to make a verification with a following link. 

I want to chat with an employee working in Etsy customer and verify this information before to enter on the link.

[NanaLetha]

Scam. Mark as spam 

[ArtDollsbyJD]

Scam. Scam.  You have Etsy payments.

Etsy does not verify information this way. 

[ButterflyFeetDigital]

Scammers tend to target new shops.
Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[SugarTaffySoap]

@Housemell   DO not click the link, it's not from Etsy. If it was a verification issue, your shop would be placed on vacation mode by Etsy, just like all of the other shops that had verification glitches/issues.

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[SugarTaffySoap]

@Housemell  You need to finish setting up your shop. If you need help doing this let us know. 

[TrendyVintageVibes]

I received 100s of those. Scammers work in all formats, including on Etsy, hence the reason that they added the 'From Etsy' inbox