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[FineCraftsman]

I received a message from one of my customers, that had placed an order by mistake and had re-ordered the correct item, requested refund on misplaced order, I responded within one hour the same day message received and refunded the item, I however neglected to send a note to customer that item had been refunded, etsy just flagged me for not responding within 24 hours. customer even gave a great review on both items, doe's etsy not consider refunding a customer within 24hrs as contact? 

[BagmakerSupply · Accepted solution]

@FineCraftsman: "doe's etsy not consider refunding a customer within 24hrs as contact? " The short answer is no - how is Etsy supposed to know which cancellation is a reply to which (if any) message. Cancellation requests in a new thread must be replied to in the actual message - replies using the cancellation form do not count as a response.