My shop account disappeared. I am new enough to etsy in that I am only now getting time to put more time into my shop. An email arrived asking if I logged into my account on etsy. I didn't recognise the device so I followed the link to change the password which I felt was the right action to take but after the 3rd day when I went to work on my account only one of my shops showed up. Wud anyone have any suggestions. I didn't make the shop public as i had it on holiday mode until I had everything perfect. I would be grateful for any advice or suggestions please.
@Dogpo wrote:when I went to work on my account only one of my shops showed up.
You have separate logins for each account. Each account has a different login and a different email.
This might help:
https://help.etsy.com/hc/en-us/articles/360017604474-Can-I-Run-More-Than-One-Shop-on-Etsy-?segment=s...
As for advice, I suggest starting with just one shop until you get it up and running. Your Dogpo shop is still there, as it is attached to your forum user.
You may have been hacked.
Did you click on the link in your email to change your password, or go directly to that shop in Etsy to change your password? If you clicked on a link in your email that was fraudulent, hackers may now have access to your account.
If you have more than one shop and did not declare each shop in the other (as per Etsy's Terms of Use), or were selling items that break Etsy's Terms of Use, or were selling identical items in both shops (also not allowed), your shop may have been suspended.
It is best to become familiar with how a website works before opening multiple accounts.
This Dogpoo account seems to have been suspended by Etsy for some reason - it may be that you haven't uploaded the proper identification of tax documents yet.
It is best to contact Etsy directly through your Shop Dashboard to find out exactly what has happened before proceeding. DO NOT open any more shops until you find out what happened.