Star Seller - Messaging

[embroideryandsage]

Hello, 

This past month I was 1% away from getting the messaging rate back on track for star seller. I had a message received on Feb 28th that should have been counted for the 3 month period (Dec-Feb). Etsy did not use this data on Feb 28th that would have made me a star seller - now I am still being penalized for essentially missing 1 email out of 3 months. A little ridiculous - we should have a better measuring system if we can't get back to every single email within 24 hours - sometimes life happens. Etsy was able to accommodate a different scale for our ratings, I think they should consider a different scale for messaging. 

So much of our messaging ratings cannot be fixed if we don't have an inundation of messages coming in to fix it as well, which is a little frustrating because that is out of our hands. For example, if a shop only receives 2 messages and misses one, it now has to have x amount of messages to fix the problem. 

[JackisJustVintage]

Messages are counted after the 24 hour allowed response time. It will be included in your March stats.

[audreytherese]

Etsy has always said it doesn't count the last day or two of the month. This is because the response is not due until the 1st, so they don't look at if it was responded to until the 1st. Which means it will count in this month's metrics. 

Yes, life happens. That's why they give you plenty of options to try and help avoid having issues. Like setting up an auto response. You can also mark messages as spam if it means that much. 

Etsy already did try to help fix at least part of the messaging issue, by combining message threads from the same customer (except help requests, those are still separate). 

Really not sure what other kind of accommodation you are looking for here?? 

[BagmakerSupply]

@embroideryandsage: "...I had a message received on Feb 28th that should have been counted" The first message of a new incoming thread is assigned to the month when the 24 hour reply window closes (in UTC not your local time zone) not to when you received it or replied to it.