Speedy Replies

[SirensSeaGlassShop]

Recently, I received a message from a business I had purchased from on Etsy , with the message detailing the tracking number for an order I had placed . I did not respond to this message as it was simply a tracking number . Etsy has taken this as me not responding within 24 hours of receiving a message from a ‘customer’ and has cost me my star seller badge for the coming month! What can I do?

[OmasFabricStash]

You received a message and didn’t respond so you were dinged. Etsy requires all messages to get a quick response. Many sellers have made this mistake. Unfortunately there is nothing you can do. 

[LittleCreekCardCo]

ALL messages require a response. If you put it to your spam folder, it will no longer count. But in the future, just reply with a "thanks"

[BagmakerSupply · Accepted solution]

@SirensSeaGlassShop: Probably almost everyone on this forum can sympathize with you but a quick search would show you innumerable threads about your exact issue. As it says right on your Star Seller page, you need to reply to the FIRST message of a NEW INCOMING THREAD.

It does not matter who sent it, the subject matter, if it is a duplicate or blank or anything else. If it is SPAM then it should be marked as such. Those have always been the rules.

At least for the time being, it appears that marking an unanswered message as SPAM (even after the 24 hour deadline has passed) will cause your reply percentage to change in a day or two if the original message was within the current star seller period. Note that subsequent messages from that account may go directly to the SPAM folder.

[howtobooksandmore · Accepted solution]

You have to mark it as spam and block any future messages from this person because programming a "no reply needed" button is apparently beyond Etsy's capability or ability to understand that it is needed.