“Something went wrong and we couldn’t add that to your cart”

[MJPrintBoutique]

Hello,

I have been new to Etsy Seller for the past two months now and I’ve been running into the same issue that no one seems to have an answer for. My customers as well as family and friends have told me and shown me a message that will pop up when they try to add a digital print to their cart. This message states “something went wrong and we couldn’t add that to your cart” in a big red box at the top of my phone in the app. The only way people are purchasing my products is if I tell them to go into the Internet browser. Now I feel that if they have an app on their phone and they have to go open it in another browser that’s an inconvenience. Now I have tried everything that people have stated in the Etsy community by updating the app and telling them to open it in another browser, but I’m getting very frustrated because I want to sell I want to post more items.

[BeaconwoodDettman]

This sounds like something you should contact Etsy Support about. We're all sellers here, we can't troubleshoot a technical issue like this with you. 

[MJPrintBoutique]

I did contact them and Etsy support wanted me to purchase a $100 gift card in order to verify. I didn’t like that idea it doesn’t sound like a normal thing to do. I’ve also emailed multiple times and have gotten zero responses. I want d to post about it to see if anyone else is having this issue.

[TheVintagePineapple]

@MJPrintBoutique If you were told to purchase a $100 gift card, then you weren't talking to an actual Etsy Support person.  The person you were talking to was a scammer.  Did you, by any chance, google to find an Etsy phone number?  Or did you receive a message here on Etsy that was not in the ''from Etsy'' folder?

Read this OP to be aware of some of the current scams making the rounds:

Protect Your Account With These Security Tips - Welcome to the Etsy Community

I had no problem adding one of your listings to my cart.  Another scam message you may have received is someone (not friends or family) telling you they're having trouble making a purchase and then asking for your email address.  As for your friends and family having trouble - were they trying to make the purchase while they were using your computer or phone?

[ButterflyFeetDigital]

Definitely a scam.

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[fi39aahei2eii5m8]

I am having the same issue of Persons not being able to add items to the cart, what number do I call to report this?

[BagmakerSupply]

@fi39aahei2eii5m8: "I am having the same issue of Persons not being able to add items to the cart ..." How do you know this?

Etsy does not have a published eMail address or phone number for customer service. If you find one on the internet it is most likely a scam.

Try https://help.etsy.com/hc/en-us/requests/new?segment=selling or https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback or you can open a support ticket through Dashboard > Community & Help > Contact Us

[Jdotjay]

Was you able to fix the problem. Iam having the same issue. 

[TheHomespunLoft]

@MJPrintBoutique @Jdotjay @fi39aahei2eii5m8 

Etsy does NOT have a phone number to call. .You can go to the bottom of the page and find the Help link and follow the prompts and contact that way thru email. Please read the links other sellers have provided here. Scammer are known to go after new sellers.

If etsy contact you-- there is a section in your Convos-- for Etsy only-- if the message is NOT there-- it is not from Etsy. Etsy will never ask for your personal info-- they know who you are -you real name included.. 

Be very careful about family buying your things.. Etsy goes by ISP address.. and if they find buyers using your ISP address.. that is a form of Shilling and not legal on this site... Etsy can and does shut your shop down forever for that.

[CJCDesignStudio]

I’m having the same issue, did you ever get it figured out??

[ModJose · Accepted solution]

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