Shop put on forced vacation mode - We were unable to verify the business information you entered

[TemperaCeramicArt]

Just saw that my shop is put on forced vacation mode. 
All i get is a red message saying "We were unable to verify the business information you entered", but I don't see any more information being required.
I have all of my company and personal details filled and they are all correct.
Would appreciate the help!

[spunkandlove]

I hope they respond to you! An Etsy moderator closed my thread from this morning. I wish we were the ones who could accept a solution, not them. If I get any more info, I'll let you know. 

[CraftyCornishMaids]

you are in the EU, and they have enacted the DAC7 laws,

so they need the tax ID of the shop owner - the one whose name in in the "legal and tax information section" in - additional taxpayer ID" - you need to add their their unified civil number

and if you have ticked you are a business, either your business number, or EU VAT number, in the legal and tax information section.

The etsy shop is not jointly owned, ir will be in one of your names only, make sure all the ID is for that person

[TemperaCeramicArt]

I have my  EU VAT number, in the legal and tax information section as I'm registered as a business owner

[TemperaCeramicArt]

Just one owner, the shop is on my name and registered as a business account with all of the company information, VAT number and address and my personal name and address in the Primary business owner section.

[CraftyCornishMaids]

your profile says there are two shop owners, so I thought their might have been confusion.

do you also have your unified civil number in the additional taxpayer ID field too?, I Believe that is the TIN for Bulgaria,

this is what etsy needs..

I’m registered as a business entity

Information Etsy is required to report: 

• Legal name/Shop name 
• Primary address
• Tax Identification Number (TIN) 
• VAT number, if the seller has one
• Business registration number
• A bank account number that your sales funds are paid or credited to
• Any permanent establishments

[TemperaCeramicArt]

I believe I don't have a Tax Identification Number (TIN) 

[WoobieLove]

I'm having the same problem. They are asking for a phone number. When I enter it and press the submit button it just spins and spins. I've been trying to update for several days. I'm not sure if the glich is on my end or Etsys.

[TemperaCeramicArt]

Yes, they initially asked only for the phone number with the yellow banner and the next thing was a vacation mode.

[CraftyCornishMaids]

@WoobieLove 

you are in the USA, etsy's requirements are different for you, than they are for the EU, as the governments laws are different, you may want to start a new thread, for USA

and they don;'t have a "spinning" problem, 

[TemperaCeramicArt]

Not right now, I removed it a few hours ago because I thought this caused the problem.
I had it filled there and they still weren't able to verify the account.

[RocketandFox]

I am having this exact same problem, I have contacted support who tell me its a technical issue but i'm not hearing back from anyone

[CraftyCornishMaids]

@RocketandFox 

you are in the UK, laws are different from EU

you can put your 10 digit UTR in the additional taxpayer ID - click UTR

or your 9 NiNo letters and numbers in, under NiNo

it looks like you have a 9 digit number, which is neither of the above.

[TemperaCeramicArt]

I haven't heard back from them so far, it's been about 20 hours. I don't have an email regarding this as well.

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account verification. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.