Shop on Vacation mode

It has been more than a week since my shop has been put in vacation mode.  I uploaded info that was required, still its not opened.  I have no way of reaching out Etsy.  Sent some emails, no response.  There is apparently never been problem with bills, documents, customers etc., other than a few negative reviews.  It is extremely upsetting being able to not reach Etsy Help.

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Re: Shop on Vacation mode

I have two shops.  My other shop accepted   same documents that were uploaded.  This one has verification pending for weeks.  Last week the shop was put in vacation mode.

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NanaLetha
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Re: Shop on Vacation mode

Request a call back if nothing else is working.

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Re: Shop on Vacation mode

How do I do that!

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Re: Shop on Vacation mode

Where is 24/7 agent for live chat?  or this is just in documents?

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NanaLetha
Inspiration Maker

Re: Shop on Vacation mode

Chat is in the lower right corner of your dashboard.

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Re: Shop on Vacation mode

the lions head pillbox that is handmade by you is on loads of other sites, including alli express

you need to issue dcma takedown notices for others using your pictures, or etsy bots now think that they are not handmade by you, but reselling

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NanaLetha
Inspiration Maker

Re: Shop on Vacation mode

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Re: Shop on Vacation mode

I have already done that, contacting through this link.  No response.

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Re: Shop on Vacation mode

I checked my other shop dashboard including this one.  Sorry I don't see it.  I remember seeing it in past, but not anymore.

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Re: Shop on Vacation mode

Have you clicked around the help section to find instances of "I still need help?" Some of them may have chat or callback options. Try at different times of the day/week if you don't see anything now. Also try from both shops -- I've noticed that my options are different when I check from different shops.
I believe star sellers get the chat box shown on their dashboard, but all sellers are supposed to have access to chat, just not necessarily through that shortcut. 

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Re: Shop on Vacation mode

I have paid $$ in fee and other stuff to Etsy since it opened in 2008.  First time Etsy thinks there is a problem which is resolved on my end, and I have no way of contacting them from a proper plate fame.  How pathetic it is! 

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