Shop Banner not appearing

[ButterflyFeetDigital]

My shop banner has disappeared from my shop until I log in, and then it is there as usual. When I log out, it's gone again. Anyone else noticing that? I assume no one else can see my banner. 

[UptownYvette]

I'm not experiencing this. I tried logging out on a desktop and viewing my shop, and I can still see my banner either way. I just checked your shop and I can see your banner.

[ButterflyFeetDigital]

Thanks for looking. I just came back to my computer, and banner still not there until I logged in. Weird. 

[NanaLetha]

I can see your banner using my desktop and Firefox.

[ButterflyFeetDigital]

Thanks. It just seems like I can't be the only one, but it's good to know it's still showing up for those who see my shop. 

[LornaPearcePottery]

I can see my banner, but a friend said they couldn't see it today and I then checked with my daughter and she couldn't either. I've raised it with Etsy, but interesting that it has happened to someone else.

[NanaLetha]

@LornaPearcePottery  I see no banner in your shop 

[ButterflyFeetDigital]

Okay, mine was still missing just a little bit ago - so I decided to clear my cache, which I have been neglecting to do lately. So - at least for now - my banner is back even when I am not logged in. 

[Martybugs]

An alternative to clearing your browser cache - do a hard-refresh to bypass the cache.  For most browsers, you do a hard refresh by hitting Ctrl-F5.

[TimeSpanTreasures]

I don't see your banner, nor mine, wither, when signed out.

Signed in, I see them.

I also see that latest activity version at the top of shops when not signed in, and it disappears when signed in.

Shop announcement moved between items and reviews; I see the announcement moved there signed in and signed out.

[DaysofYoreTreasures]

It looks like they're playing with the shop home layout again.

They mentioned this in the recent What's new on Etsy article:

• Shop Home layout updates are being tested to make your inventory easier to browse and shop—ultimately helping you make more sales.

I noticed these changes when looking at my shop incognito
- No banner
- Latest activity using three triggers: Made a shop announcement, Updated their shop policies or Added an item to their shop* 
- A new Price sort filter with four price range options
- Shop announcement moved from the top to underneath the listings, above the reviews

* I don't understand the thinking on this as none of the three triggers serve to indicate whether a shop is active or busy.
@cindylouwho2 wrote about it in one of her blogs
Cindy, I checked your shop incognito and it now correctly shows "On Etsy since 2008".

[cindylouwho2]

@DaysofYoreTreasures Interesting, because I can see a test in incognito, and it does not have the date I opened at all, other than on the About page. 

Also, I have been very active in my shop but it only counts the last time I updated my shop announcement almost a month ago. So completely useless. 

[DaysofYoreTreasures]

@cindylouwho2 

Oh, I thought the year was wrong in your About section last time.

[cindylouwho2]

@DaysofYoreTreasures no, it was wrong at the top, which is a field they seem to have removed in the latest test I have seen. 

[TimeSpanTreasures]

Once again today, not signed in, I see no banners on any shops.

Signed in, the banners show.

[LornaPearcePottery]

Can anyone see my banner now? It's odd that I can see it whether signed in or not, but some others couldn't. Etsy's suggested solution was to clear cache and use a different browser - the same solution they suggested for a previous issue related to the listing form - but I can't see how that would make any difference as it's other people who can't see the banner, not me? I'd really appreciate it if someone could check. 

Thanks

[ButterflyFeetDigital]

Yes, I see your banner. Nice shop!

[FeltWithAHeart]

I noticed that on mine yesterday. I  was going "WHAT????!!!" and getting frantic, but then it appeared when I signed in. Weird. Don't do that!!!!

[LornaPearcePottery]

Thanks @ButterflyFeetDigital . Good to know someone can see it. Several people I know still can't, so seems weirdly random.

[ClareyClayworks]

I would just report it to Etsy - they are pretty good with getting on top of "incidents"!

[TimeSpanTreasures]

@LornaPearcePottery 

From what I am seeing on my laptop, our banners show to anyone signed in to Etsy.

I tested 3 different browsers- Microsoft Edge, Google Chrome, and Mozilla Firefox, and the banners are not there when not signed in.

I don't like the layout without the banners, with the nonsense about the seller's latest activity.