EdenOrla
Inspiration Seeker

Live chat no longer works and I have no recent order numbers to use the email

I recently contacted chat support about my shop and mysterious renewal charges that weren't requested, I was looking to get an update as its been a bit but the chat only shows my most recent chat, it no longer starts a new instance, no one answers in the old chat, and I cannot find an email for sellers only buyers.

I thought of emailing from the buyers side but it requires a recent order number and I have no orders.

Any advice would be appreciated.

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Re: Live chat no longer works and I have no recent order numbers to use the email

@EdenOrla: There is no eMail address or phone number for Etsy support / help. Try https://help.etsy.com/hc/en-us/requests/new?segment=selling or https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback or you can open a support ticket through Dashboard > Community & Help > Contact Us

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OneEyeCatStudio
Conversation Maker

Re: Live chat no longer works and I have no recent order numbers to use the email

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UppNorthEh
Community Maker

Re: Live chat no longer works and I have no recent order numbers to use the email

You have no listings.  What was renewed?

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