Seller star response rate

[DruckmitHerz3D]

Hello,
I have responded to all messages I received this month within minutes, but it says I have only reached 90% of my response rate.

How is that possible?

Kind regards

[CraftyCornishMaids]

go to the csv and download ot,

etsy will show you which ones they think were late

[JJewellerySuppliesUK · Accepted solution]

Go to Shop Manager - Star Seller - Click in Messages Box and click to download the spreadsheet which will show you which ones Etsy deems were not responded to within 24hrs.