Star Seller Badge Removed - Listing Deactivated twice (was already inactive) - Glitch???

[BeGenuine]

On September 10 one of my 100% genuine handmade listings was deactivated, I reached out to Etsy support I have attached images of the making process and materials in hope that I could appeal Etsy decisions to take it down. Etsy stood by their decision never giving a specific reason for violation. The picture of the item I took myself too, probably 10 years ago. So even image is in compliance.

I gave up trying to appeal it after several unsuccessful attempts.

Yesterday, December 10, I received an email saying one more listing was deactivated BUT when I go to my inactive listings the last deactivated listing is the same one from September. I DO NOT see new items with violation notification.

Following this email about deactivation I received a second email from Etsy @Trust&Safety saying that my star seller badge was removed with no chance to restore it because of repeated violations and that this is my LAST warning, next one will close my shop.

I contacted Etsy support immediately but no one can tell me what is the new violation about, cant even specify which listing was deactivated, but again there doesn’t seem to be a new listing deactivated, only the older one from September.

This is clearly some sort of technical glitch but my life depends on this shop, its my only income.

Im desperate and worried to death that this may lead to closing of my shop. I do not understand what am I violating, I have ZERO interest in violating anything, Im happy to fix any issues if there are issues um unaware of, but sending me  copy paste email with no specific listing issue or specific violation description is a horrible way to treat sellers. Even Amazon allows to appeal their decisions.

I have not violated Etsy rules, the listing that was deactivated in September is a 100% mistake Etsy made or the AI bot made. And how can I be possible punished again for a listing that was already deactivated months ago ad stayed inactive? If its a different listing then I need to know which one! This is insane! 

Can someone with a human heart look at this issue and help me get my badge back and my listing back? This is so unfair....and scary....if Etsy decides to remove another listing tomorrow my shop will be gone, when in fact the listing is genuine handmade item and has not violated any rules.

[givemeacrown]

What was the title of the item that was deactivated? e.g. did it have a word like "Swarovski" - they have implemented restrictions on the use of their name and are protective of their trademark.

[BeGenuine]

It had no brand names, no mentioning of Swarovski etc, just general words like leather bracelet wrap, bracelet for women etc

[CryzalisMasksUK]

Are you sure the deactivated listing was not automatically activated without you noticing?

A few years ago I had a listing deactivated, never even took any notice when it appeared in my shop again as I assumed this is how things worked and they activated it again as it was a mistake.

a week later they deactivated it again with the same warnings (even though I never activated it myself)

So now when if they deactivate even if by mistake, I just delete the listing instead of wasting time trying to understand it

[BeGenuine]

I dont know, If it was activated I haven't noticed it. But now they say this is my last warning. This is so unfair and so unprofessional to not accept any proof for th listing, it is a listing that I had for 12 years it sold hundreds, real handmade product..

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.