I'm receiving an error that something went wrong when trying to upload a finishing digital design to a custom order that I have. I've tried both JPEG and PDF files, and neither are working.
No progress for me. Still the same error message. I am just emailing my files with an explanation to my customer. Hopefully everyone will understand until we can load files:)
I also went on vacation mode which is very frustrating. I have been waiting for a day and a half now for this to be resolved. I've sent my customers the files through email but I cant complete the orders on Etsy. I will be so pissed if I lose my star seller badge because the order is taking too long to complete
I just I tried to send a message to the Etsy legal team (found their email online) but I just received an autogenerated response that the legal team does not support the topic in question. I was able to send an email to etsy after trying a number of options in the help center, eventually, one popped up and allowed me to email them. I am hoping for a response soon! I didn't realize it was so hard to get any help from Etsy, makes me question what will happen with other, more serious issues?
I received an email about an hour ago. They said that they're aware of the issue, but at this time they don't have a timeframe for when it will be fixed. They said that they "prioritize our technical issues based on the impact to our marketplace". So, it might be really helpful for everyone to submit a support ticket! *fingers crossed* Hopefully this will get fixed today!
https://help.etsy.com/hc/requests - I think this should take you to your support requests. You can create a new one on the bottom left!
I didn't submit an official request - I talked to them via chat yesterday and they put it through. That's the link they sent me via email if I needed to submit a new one.
Since you all wrote to us, we've been able to identify and resolve the issue with the problem uploading a file to custom digital order. You should now be able to upload and mark your custom digital order as complete.
I'm receiving the upload error for just a generic digital file listing (not a custom listing). It's been happening for about a week now and I have not been able to create any new listings. The file sizes are all below the 20mb limit per file and I'm using Google Chrome for my browser if that helps. Any thoughts on what the issue might be??
