Solved: Re: Pre-transit

stmacaroons · ‎03-20-2023

I uploaded USPS tracking for an order and it still shows as "pre-transit." It shows as delivered on USPS website. Buyer confirmed that she received her order. Is there a way to get Etsy to review this?

ChillwolfArt · ‎03-20-2023

@stmacaroons There have been several Threads about this glitch which is affecting many Sellers; here is the largest one. In this Thread, Admin TonsofPaper posted that they were pushing a fix for future orders, but are still attempting to fix orders which have been stuck in Pre-Transit for a while. There is no current Community Forum "Announcement."

https://community.etsy.com/t5/Technical-Issues/Admin-I-would-like-answers-on-Pre-Transit-issues/td-p...

I'm sorry, it's very frustrating and many Sellers are still having issues as you can see. Some have contacted Chat, bottom Right of Dashboard if you are a Star Seller. Or in Dashboard (Left Column > Community & Help > Contact). OR via Help Page > My Account (lower Right of page).

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ChillwolfArt · ‎03-20-2023

@stmacaroons There have been several Threads about this glitch which is affecting many Sellers; here is the largest one. In this Thread, Admin TonsofPaper posted that they were pushing a fix for future orders, but are still attempting to fix orders which have been stuck in Pre-Transit for a while. There is no current Community Forum "Announcement."

https://community.etsy.com/t5/Technical-Issues/Admin-I-would-like-answers-on-Pre-Transit-issues/td-p...

I'm sorry, it's very frustrating and many Sellers are still having issues as you can see. Some have contacted Chat, bottom Right of Dashboard if you are a Star Seller. Or in Dashboard (Left Column > Community & Help > Contact). OR via Help Page > My Account (lower Right of page).

ManInTheMoonHerbs · ‎03-20-2023

I've gotten the issue fixed through chat and through email help. I gave them the order#'s and tracking #'s in the messages. Both were handled within 24 hours.