stmacaroons
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Pre-transit

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I uploaded USPS tracking for an order and it still shows as "pre-transit." It shows as delivered on USPS website. Buyer confirmed that she received her order. Is there a way to get Etsy to review this? 

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ChillwolfArt
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Re: Pre-transit

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@stmacaroons   There have been several Threads about this glitch which is affecting many Sellers; here is the largest one.  In this Thread, Admin TonsofPaper posted that they were pushing a fix for future orders, but are still attempting to fix orders which have been stuck in Pre-Transit for a while.  There is no current Community Forum "Announcement."

https://community.etsy.com/t5/Technical-Issues/Admin-I-would-like-answers-on-Pre-Transit-issues/td-p...

I'm sorry, it's very frustrating and many Sellers are still having issues as you can see.  Some have contacted Chat, bottom Right of Dashboard if you are a Star Seller.  Or in Dashboard (Left Column > Community & Help > Contact).  OR via Help Page > My Account (lower Right of page).  

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ChillwolfArt
Conversation Maker

Re: Pre-transit

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@stmacaroons   There have been several Threads about this glitch which is affecting many Sellers; here is the largest one.  In this Thread, Admin TonsofPaper posted that they were pushing a fix for future orders, but are still attempting to fix orders which have been stuck in Pre-Transit for a while.  There is no current Community Forum "Announcement."

https://community.etsy.com/t5/Technical-Issues/Admin-I-would-like-answers-on-Pre-Transit-issues/td-p...

I'm sorry, it's very frustrating and many Sellers are still having issues as you can see.  Some have contacted Chat, bottom Right of Dashboard if you are a Star Seller.  Or in Dashboard (Left Column > Community & Help > Contact).  OR via Help Page > My Account (lower Right of page).  

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Re: Pre-transit

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I've gotten the issue fixed through chat and through email help. I gave them the order#'s and tracking #'s in the messages. Both were handled within 24 hours.

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