Pictures of listings showing bright green and black boxes

Does anyone know why random pictures in my shop would be showing as neon green with a black box next to them? It started out as 1 picture in a listing and now several of pictures in many listings are bright green and black squares and you can not see the pictures. I need help! How can my customers purchase an item if they can’t see what they are purchasing?!

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LanaLuckyFinds
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Re: Pictures of listings showing bright green and black boxes

on my computer, all pictures look fine accept one on the last page which is zoomed in.

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AnnaleasFinest
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Betreff: Pictures of listings showing bright green and black boxes

You can try deleting cache and cookies, and refresh page. @KADazzleJewelryCo 

 

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ChillwolfArt
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Re: Pictures of listings showing bright green and black boxes

@KADazzleJewelryCo   Looking in your Shop, I see no problems with colored squares instead of the photo (desktop computer, Chrome).  There was however, an issue with Sellers viewing various colored boxes instead of the thumbnail photo.  Here is one of the Threads; someone also provided a workaround, but it didn't seem to help the OP.

https://community.etsy.com/t5/Technical-Issues/Now-WHITE-squares-are-showing-instead-of-black/m-p/14...

I do see one problem (Pg. 4 Heart Candy Earrings:  beige with darker tan in upper Rt. corner; no earrings in photo). 

Hope this helps.

 

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Re: Pictures of listings showing bright green and black boxes

Don't know if its the same cause, but mine were showing black yesterday. I used paint to resize them down to 2000x2000 pixels and uploaded again...fixed it for me.

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Re: Pictures of listings showing bright green and black boxes

@KADazzleJewelryCo Yes, that happened to me a week or so ago. It was like the 7th photo in just one listing. It looked like a negative but in green. Luckily clearing cache fixed it for me.

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