Please help?

[GracefulTreasuresGS]

I have been working hard on getting this setup and being a star seller.  I had finally achieved that this week and was very excited about it until I checked my stats again today and see that it shows I have a tracking number issue but none are showing in my account.

Can someone please help me find out how to get that reviewed and updated, please? Thank you.

[NanaLetha]

Are you using Etsy labels?

[BagmakerSupply]

@GracefulTreasuresGS: This is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

This issue has been addressed in several threads on this forum. How long ago did you ship? Have the packages been scanned? Often the CSV file is often behind reality. If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Often recent shipments are not timely updated. Usually a day or two after the package has been scanned the CSV file correctly shows tracking and shipment status.

[GracefulTreasuresGS]

Thank you for your advice, can you tell me how to contact etsy to get this looked into?  TIA

UPDATE - I Found it - thank you so much

[TonsOfPaper · Accepted solution]

Hello @GracefulTreasuresGS,

We've double-checked your Star Seller and it appears that you have 100% for the On-Time shipping metric. Please note that it may take about 24 hours after an order has been shipped for this score to update.

Additionally, kindly know that Star Sellers will be evaluated on the first of each month and the evaluation period for Star Seller will look at the last 3 months of data prior to the evaluation date. In addition, you must also meet a minimum of 5 orders and $300 in sales during the 3-month evaluation period.

Thank you very much!