BiBisLilypad
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Photos are all distorted

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I see other sellers are missing photos. Mine are there but all very distorted and weird looking. Anyone else with that problem?

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Re: Photos are all distorted

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Hi Everyone, Thank you for the reports! I've merged a few threads together so we can keep you updated here. We’re investigating the issue, and we’ll share an update as soon as we have more information.

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FabioMcMustache
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Re: Photos are all distorted

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Hi everyone!

Thanks again for alerting us to this! We appreciate your patience while we worked to resolve it and can now confirm that this issue has been fixed. We're closing down this thread - please start a new one if you see anything new.

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Re: Photos are all distorted

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I am seeing it too in my shop!

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LynnsLittleShop
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Re: Photos are all distorted

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Re: Photos are all distorted

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I think it's a big line to the eye doctor right now - all pictures are mmm got a funny mirror effect )) 

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Re: Photos are all distorted

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Yes, same here. Before some were missing, now they're ALL distorted (squashed). SIGH.

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Re: Photos are all distorted

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Some of mine are stretched tall. 

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Re: Photos are all distorted

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@PrairieCrocusStudio - The effect reminds me of "fun house" mirrors from my childhood. But it's not fun when another entity does something to interfere with my business. 

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Re: Photos are all distorted

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my photos are distorted as well.. what new horror story is this? smaller too ..

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Re: Photos are all distorted

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There was an incident report mailed out to those that choose to receive the emails.

Etsy is aware.

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Re: Photos are all distorted

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I get those emails. Last one said "RESOLVED".   Ummmm, nope!

@BiBisLilypad   LOL!  I have no clue as to how I stumbled on an option (somewhere) to sign up for those technical status emails. Like most everything else around here it's probably changed, and moved, and changed some more since 2022 which is when I must have signed up as a new Seller. Even the emails themselves haven't clued me in (I checked for you), as there is only an option to "Unsubscribe".  These emails haven't proven to be super helpful to me, BUT I want to receive ANY/ALL communication from the powers-that-be than none at all.

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BiBisLilypad
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Re: Photos are all distorted

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How do you sign up for those emails?

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Re: Photos are all distorted

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@SeasideRoseCreations - I got those emails. Sadly, Etsy is always extremely vague in those reports, so I had no reason to check my shop. 

I'd listed 3 things last night that I knew needed better thumbnails, so that's why I went to my shop this morning. 

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Re: Photos are all distorted

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same. i came here looking for this post  

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Re: Photos are all distorted

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Mine are distorted now also. A few hours ago some were missing, but then reappeared as usual...now distorted. How are we Etsy sellers supposed to be successful with Etsy making all these negative enhancements?

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Re: Photos are all distorted

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My photos too. Must be an issue with the amazing new listing page. (eyeroll)

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Re: Photos are all distorted

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@mymysticgems - This was my 1st thought too! 

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Moonlume
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Re: Photos are all distorted

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Yeah, just logged in as usual and they're a mess!

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Re: Photos are all distorted

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I'm seeing it too. Any photos that aren't cropped to square have been stretched to square. It's terrible. How can buyers take my shop seriously if that's what it looks like?

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Re: Photos are all distorted

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same! thought it was my eyesight lol!

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Re: Photos are all distorted

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Same here lol

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Re: Photos are all distorted

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LOL! I knew it wasn't my eyesight because I just got a new prescription (and glasses) 6 months ago.

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Re: Photos are all distorted

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They are becoming a joke with all the bugs now.

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Re: Photos are all distorted

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It is not a very popular holiday yet but today is Salvador Dali day! So nice to see ETSY is celebrating along with all the artist that are aware of this holiday. (warning--- silly humor do to being raised on Monty Python. Please ignore.)

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Re: Photos are all distorted

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@baronleathercraft - Google says that day is May 11, so Etsy is about 3 weeks late. LOL! 

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Re: Photos are all distorted

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Mine are distorted also, and they weren't just a few days ago.  Never have I seen this happen in 13 years on Etsy!  I anything being done??

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