Payment

[CennsCreations]

Hello! Hoping someone can help me with this, I have not received any payments in my bank account since I reopened my shop 4 months ago. It doesnt show as being paid out on my CSV, but the amount showing zeros out after it is due to be deposited. I keep trying to reach out to chat and I'm told I will be transferred to a payment specialist via email, but that never happens. I now cant get chat to work, and no one will reply to requests! How do I get in touch with support??

[NanaLetha]

Check your credit card expiration date 

[CennsCreations]

My bank info is all correct with etsy.

[BootifulLabels]

Check your CREDIT CARD on file, not your bank account.  The CC is your backup funding source in case Etsy needs to charge you for refunds etc at a time when your funds have already been sent to your bank.  If the CC expires, Etsy can't use it for any refund needed, so this results in a freeze on funds withdrawals until it is updated.

[CennsCreations]

Credit card doesnt expire till 2025, its valid and current.

[CarpetCollectionAU]

@CennsCreations How many sales have you made since re-opening your Shop? It is possible that the funds received have not covered Etsy Fees.

Another possibility is that you have been placed on a Payment Account Reserve as your Shop had a "sudden" uptick in Sales since re-opening 4 months ago. Your Listings are relatively low value and it is entirely possible that, after Etsy fees and shipping costs, your Payment Account Reserve minimum ihas not been met.

(Just a FYI, Using Barbie and Betty Boop in Listings may cause issues for you in the future)

[CennsCreations]

I am covering fees, I can see in the "available for deposit" section I am supposed to get xyz amount, and I am in the green as well. However nothing is deposited on the dates it says it will, and nothing says it was deposited on the CSV either.