Hi all, I am a new seller and I have been going in circles with Etsy for the past week. I haven't been able to sell anything yet. Support keeps telling me that all I have to do is answer the Sanctioned Region question and hit save. Well, I do that, and nothing happens. The screen never changes and if I go out and back into the screen it's like I never marked the box or hit save.
I have done the trouble shooting they suggested. Clearing the cache and the cookies etc. I have tried three different computers. One with Chrome One with Edge and One with Firefox.
I would attach a screen shot but it doesn't look like I have the ability to. Anyone have any ideas? Here is the question i am referring to.
The screen is stuck. I have tried the Mobile app as well with no success also. I don't understand. Here is the question i am trying to answer.
In the past 10 years, have you ever lived in a sanctioned region?
Due to sanctions laws, you'll need to let us know if you've lived in one of these places for more than 6 months:
Cuba,
Iran,
North Korea,
Syria,
Crimea,
Donetsk People’s Republic ("DNR"), or
Luhansk People’s Republic ("LNR"). You'll still be able to sell on Etsy once we can verify that you're living somewhere else now.
Review our Sanctions Policy
