Non response to seller message incorrectlyaffecting star seller rating

[WombToWorldArt]

I have been given 75% score for responding to messages. But the one the spreadsheet says I failed to respond within 24 hours wasn't from a buyer. It was to me as a buyer, from a seller. I didn't answer as it was just trying to get me to follow them.

Surely Etsy should be distinguishing between emails from sellers about orders we've placed for ourselves?

Or do I have to answer every single message I receive even if it doesn't require a response and isn't even to me as a seller?

[NanaLetha · Accepted solution]

It’s an automated program and can’t tell the difference. You must reply to all messages or mark as spam 

[CappuccinoLace]

You have to respond to all messages.

It's 1 inbox. You are a seller. therefore every message you receive requires a response or marking as spam.

If you really don't want to do this, setup a new account to use a buyer.

[TheClassicAcorn]

This happened to me as well, I was fuming!!  I complained to customer service but they just wrote back saying I should mark it as spam /set up an auto reply. 

Really very annoying!!

Want me to send you a message so you can reply?