My store was forced Vacation Mode for 10 days

[JewelryFindings1990]

My store was forced Vacation mode on March 1st and I have't received any email from etsy, I only got an announcement on the dashboard that says my store stay into Holiday Mode while verifying my info ,No action required it will take up to 48 hours. There's no reply after I sent multiple emails. (Ticket ID: #19213333)

I've confirmed my account in January 2025. I've been selling since 2018 with no issues, my credit card is not expired. My shop keep earning star seller badge.It has been 3 days since Community Specialist told my concern has been forwarded to a specialist team,still no staff from Etsy contact me,so frustrating, what can I do now,I have customers asking everyday when my shop will reopen and wanna place order,what can I do now to get my shop back. thank you for your time and help.Much appreciated

[JJewellerySuppliesUK]

Verification is outsourced from Etsy so I doubt if Etsy can give you updates. 

I think you might just have to wait especially since your case has already been forwarded. 

I hope you get good news soon. 

[LastCentury]

While you are waiting, a good time to update your shop...

Why aren't you a shop member in your own shop? There is only someone else (your wife?).

Your shop policies need to be EU compliant. Add privacy policy and any other missing info.

good luck.

[CabaretAntiques]

Seems like there might be a glitch. there are a few people asking why their shop is on vacation mode.

[ModJose · Accepted solution]

Hello,

The ETA for response varies on a case-by-case basis, and a separate team is handling your case. Any further communication on the matter, if applicable, will only occur directly with you, and via email. As support requests are handled privately, we're now closing this thread.