Message response rating

[JenniferNicoleJwlry]

I always respond to every customer I receive a message from. Even if I get two seperate messages from the same person. And it’s always right away or the same day. (Sometimes I’ll get messages when I am asleep) My message response rate says 97% though. I don’t understand why. 

[ExtremeCreation]

You should be able to view your message response rate by clicking on the star badge. It should take you to the 4 badges and the rates. You should then be able to click on the message response rate and it should then show a list of messaged you didn't respond to in time. I hope this helps 

[Lolluco]

bonjour aux vues de mes statistiques je devrais être top vendeur et pourtant ce n'est pas le cas , j'ai essayé de contacté ETSY mais rien ne fonctionne.

que puis je faire cela dure depuis plusieurs mois

merci de votre aide

[Amaradorn]

@Lolluco you need to click on the tab for the previous period and then inspect the list of messages to see which ones you missed.

[JewelsSphere]

Auto reply is good for you

[JJewellerySuppliesUK]

Yes but I believe it only lasts a few days and then you have to reset it. 

[DragonflyDreams1]

I am in the same situation. I did reply, with the app - I know better. I remember the day it happened. The app continued to show a new message but my desktop did not. 

So for me, I need to remember NEVER reply with the app. Always use desktop or mobile browser.