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Hello! Yesterday there was an error with the listing photos that show them distorted, they fixed it but now they look again in my shop, can someone assist me? My products don't look good with this error.
Thanks in advance.
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Hello, everyone,
Try clearing your cache and deleting your Etsy-related cookies, which should hopefully resolve this; you can also read more about troubleshooting browser issues here.
If, after taking those steps, you're still experiencing the issue, please reach out to us directly to share more details.
Thanks!

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Re: My photos are still all distorted like yesterday error
Contact Etsy Support

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Re: My photos are still all distorted like yesterday error
Seems like this problem is not only from my shop, I can see some other shops with the same error so they should try to know the problem for everyone

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Re: My photos are still all distorted like yesterday error
As of this morning all of my listing photos are squashed narrower. They were fine last evening.

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Re: My photos are still all distorted like yesterday error
yes, happened the same to me!

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Re: My photos are still all distorted like yesterday error
My main page photos are fine, however my sold photos are distorted on both my shops - super weird

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Re: My photos are still all distorted like yesterday error
Yep, sold images are squished in my shop too.

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Re: My photos are still all distorted like yesterday error
Ditto.

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Re: My photos are still all distorted like yesterday error
This appears to be entirely random.
@LastCentury - Your sold images look fine to me
@PristinityJewelry - Your sold images are distorted.
I'd just looked at another shop and their sold images off.
So far the images I see for current listings in all the shops I've visited appear normal.

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Re: My photos are still all distorted like yesterday error
When I look at my sold photos the thumbnails are fine until last fall when they get distorted. In the list, suddenly the thumbnails go from good to distorted. This is just a guess, but last fall I stopped using the thumbnail tool and started manually cropping my thumbnails so maybe this is an effect of the thumbnail tool.

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Re: My photos are still all distorted like yesterday error
@CBGWorkshop - FWIW looking at your sold item photos, the newer ones do not look distorted in any way.
On your older sold item photos the images are not distorted but they are 'chopped off'. I'm may not be seeing the entire image (?), the entire body (not the neck) of an instrument is not there.

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Re: My photos are still all distorted like yesterday error
All my listings (active, expired, sold) are normal today, unlike yesterday when they were either missing or distorted.
Update: Just discovered some listings in my sales listings (not sold listings) are elongated. Very inconsistent!

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Re: My photos are still all distorted like yesterday error
seems this is still happening to some shops, like mine, I already contacted etsy support and they say they will try to solve it in the next 24hours...

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Re: My photos are still all distorted like yesterday error
Moi c'est pareil hier j'ai recadrer quelque photos "optionnelles" mais le reste étaient déjà au bon format

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Re: My photos are still all distorted like yesterday error
Same here. I just finished a chat with Etsy Support at 11:45am and they are aware of the site wide issue and are working on resolving it.

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Re: My photos are still all distorted like yesterday error
we have to wait again like yesterday, hope they fix it for all!

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Re: My photos are still all distorted like yesterday error
Je viens de voir votre boutique c'est très joli, je n'ai pas vu des photos déformées après je n'ai pas vu comment c'était avant

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Re: My photos are still all distorted like yesterday error
merci beaucoup! je les vois toujours déformés

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Re: My photos are still all distorted like yesterday error
Je pense qu'ils font corriger cela, apparemment il veulent des formes "carré" mais il est vrai que c'est problématique sur les présentations et mises en valeur de certains produits

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Re: My photos are still all distorted like yesterday error
My shop is still affected too.

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Re: My photos are still all distorted like yesterday error
Ils font corriger cela comme hier

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Re: My photos are still all distorted like yesterday error
Mine are also distorted as of 10:30 am PST. I spoke with Customer Service in chat and they were totally unhelpful with no ETA on the fix.

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Re: My photos are still all distorted like yesterday error
same happened!

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Re: My photos are still all distorted like yesterday error
Idem

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Re: My photos are still all distorted like yesterday error
Still no solution to this...