messages not showing up

There is an issue where i type and send a message to customer....when i press send, the message disappears and looks to have not been sent ( it does not appear in our conversation)..so i have no awareness if customer is receiving on their end, and also, if i am missing messages from my customer. please address the issue. thanks

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Re: messages not showing up

@ArkansasMineralsLLC  - Etsy has recently made quite a few changes to their messaging system. It wouldn't hurt to check your spam box. At times there doesn't seem to be any rhyme or reason as to why messages (& possibly entire threads??) are placed there.

I too had an odd occurrence last week. I sent a message as a buyer (my account is both buyer/shop) I can see my message & shop's listing link in my sent messages. But I also see the User Name & Shop Name I sent the message to with the notice "This buyer hasn't messaged you before" "Private Note +", "Labels, No labels added". This seemed odd to me. Why would I need to know that the shop owner is being advised I've never messaged them before?
Anyway, the shop has not messaged me back. I have to assume my message went thru, though where it ended up is unknown. 

The only other thing I can think of is that the "sorting process" within a message thread has gone haywire & the back and forth conversations aren't being kept in date order? 

 

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Re: messages not showing up

interesting, hopefully etsy sorts it out. I still havent heard back from them regarding the issue...

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Re: messages not showing up

@ArkansasMineralsLLC  - Last week there was a thread on shops replying to messages - but - upon hitting send were presented with the "images from h*ll captcha thing". Once allowed to proceed their entire message had poofed.

Etsy stated they'd fixed the glitch. But my train of thought is that a glitch occurred for a reason...it was fixed...but what else happened between the glitch and the fix that no one may be aware of? 

Hopefully Etsy will reply back to your help request asap. 

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