@MoonlightandRosesxx - You may need to come back to this thread and copy what you initially tried to post. I see blanks.
However, possibly you are posting about the glitch where made-to-order digital items are automatically being sent to completed orders?
Yes, this glitch is a known one. If I can find the thread that included a couple of work-arounds I come back and post it.
ETA - Found it - https://community.etsy.com/t5/Technical-Issues/Why-are-some-of-my-quot-Made-to-Order-quot-listings-g...
scroll down a bit to read the possible fixes.