Issues with Tracking Info for Star Seller

[ChampagneWeekends]

I am SOOOO CLOSE to becoming a star seller, but it says I am missing on time / tracking info - not true. I have always added my tracking info, and one item was a custom order that was digital and I selected "digital item" so it shouldn't have had tracking info. I am hoping these errors can be fixed!

[BagmakerSupply]

@ChampagneWeekends: Was the listing itself set up as a PHYSICAL item or a DIGITAL item? If you set the listing up as physical then it requires a tracking number for Star Seller regardless of how it was actually "shipped". If this was a made-to-order digital item, did you follow the steps in https://community.etsy.com/t5/Announcements/We-ve-improved-our-made-to-order-digital-listing-experie... ?

[TonsOfPaper · Accepted solution]

Hi @ChampagneWeekends,

We've double-checked the order you're referring to, and it appears that this listing is a custom listing. Please know that as of the moment, custom listings can not be created for digital items. If you want to offer a custom digital item, you may want to consider setting up made-to-order digital listings in your shop. For more information about made-to-order listings, you may check out this Help Article.

Thank you very much!