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FidosFlowers
Community Manager
Community Manager

We’ve improved our made-to-order digital listing experience

Hello everyone, 

We’re super excited to announce some changes that we’ve made to the listing and delivery process for made-to-order digital listings. 

When you create a digital listing, you can now list it in two different ways—an instant download or made-to-order.

“Instant download” means you’ll upload the file when you create the listing and your customers will receive it immediately when they make a purchase. You can upload audio, image, or text files to your listing. No changes here!

With this new made to order listing process, if you offer custom digital products, you can choose to list a digital item as “made-to-order.” If you 1) specify the listing is “made-to-order” in the “About this listing” section and 2) also specify that the listing is “Digital” in the “Type” section, the item will be referred to as a "made-to-order download.” Note: If you have existing listings that fall under these parameters and would like them to be recognized as made-to-order, you’ll need to delete the file(s) associated with the listing.

When you list the item, you’ll no longer be required to upload a file to create the listing. After a buyer purchases a made-to-order digital item, they’ll receive an email confirming the purchase, but won’t immediately receive a file with the asset like they have in the past. The order also won’t automatically be marked as complete and instead will show up as an open order in your Orders & Shipping page so you can keep track of it as you work on the customization. 

When you’ve finished customizing the digital download, you can complete the order by uploading the digital files. The buyer will receive an email letting them know their files are ready and can click through to Etsy where they can download. For folks eager to achieve or maintain Star Seller status, converting your listings from physical listings to made-to-order digital items has an added benefit: It eliminates the need for tracking and can help you earn your Star Seller badge.

Right now, this functionality is only available on the web version of the Etsy platform. 

For more information on this process, check out this Help Center Article.

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