I uploaded the wrong file and customer reached out

[BlessingBea]

So embarrassing! I uploaded the description file instead of the file of the actual product. Buyer reached out. I have made the correction. Will she be able to access the new file or will I need to refund her purchase and have her purchase it again? 

[luxcrafter]

I don't do digital but common sense tells me that if I re-upload an amended file with the same file name to overwrite a bad file, the new version should be available to download without any further hoops and jumps for the customer.

[givemeacrown]

On Etsy it won't. 

Whatever file was there when the listing was purchased is the one that buyer will have access to. 

If a seller updates the files attached to a listing only new buyers will have access to the new files.

[luxcrafter]

Doesn't that just figure.

OP - email the customer the fixed file.  The email address is on your order page - click the buyer name.

[VintageRescueSquad]

Is it a digital file? Just email it to her. I would not make her repurchase. You want a happy customer, who doesn't have to jump through hoops to get what she paid for.

Her email is on the order.