I have replied messages to everyone on time, still the count is showing 86%

[CollageGiftStore]

I have also told all the screenshots to your seller Shaun that I have replied on time

[BagmakerSupply · Accepted solution]

@CollageGiftStore: Have you checked the applicable CSV file to see which message(s) Etsy thinks you did not answer on time? Keep in mind that the CSV file is in UTC not your time zone and a message will not be counted until after the 24 hour reply window has closed. Also only the FIRST message of  a NEW thread is used for the Star Seller calculations.