Response not noted from within order

[MIYOlympia]

I received a return request and responded promptly from within the order, but didn't notice that the message in Messages wasn't responded to until a day later.  Why aren't these linked?  The message is linked to order, but there are two threads of messages for the same order. 

[BagmakerSupply · Accepted solution]

@MIYOlympia: Help Requests always start a new thread. Regular and subsequent messages from the same account (a buyer may have multiple accounts) are supposed to be combined into a single thread with some exceptions.

Etsy is now putting a blue text warning / advisory (blue banner on desktop, and a blue dot on mobile) on those messages they consider to be a "new message" but should semantically be called a "new thread". 

At least for the time being, it appears that marking an unanswered message as SPAM (even after the 24 hour deadline has passed) will cause your reply percentage to change in a day or two if the original message was within the current star seller period. Note that subsequent messages from that account may go directly to the SPAM folder.