I can't reply to Etsy Technical Support

[KirkAndrewsArt]

I have received this message from Etsy Technical Support 22 hours ago

''Неllo, Dear Seller. Welcomе tо Etsy technical support! Your item has been paid for by the buyer but an error occurred as a result of the order processing and the order cannot be displayed in your personal account, please entеr your 𝐞-𝐌𝐚𝐢𝐥 in this chat to receive a customized form to confirm the sale of your item. Thank you!''

When I try to reply the message will not send

[SugarTaffySoap]

@KirkAndrewsArt   It's a scam. Etsy does not need your email, they have it already. There are many threads on this topic.  Etsy has posted this in the Announcement section of the forums. Please read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

[KirkAndrewsArt]

Thank you

[OwlAlwaysKnit · Accepted solution]

Its a Scam, mark it as spam, they are targeting mostly new sellers

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm...

Also check out this post about other scams to be aware of 

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

[KirkAndrewsArt]

Thank you for your help

[PillowDetails]

O boy.  Good thing you caught it!  Etsy already has your email, and they will not address you as "Dear Seller" !

Here's what you avoided -

https://community.etsy.com/t5/All-Things-Finance/PREMIERE-VENTE-POTENTIELLE-SUR-ETSY-ET-PREMIERE-ARN...